** INTERNAL ONLY - this role is open to current permanent, fixed-term and casual Mitsubishi Motors Australia Limited staff, as well as temporary agency staff on a current assignment with MMAL at the time of advertising. **

About the Role

The Customer Relations Specialist delivers excellence in customer experience by resolving customer and dealer complaints that present to the Contact Centre. Reporting to the Customer Relations Team Leader, you will investigate and obtain detailed information about complex cases and scenarios, adhering to internal policies and legislative requirements under Australian Consumer Law. You will help arrange loan vehicles as appropriate, escalate safety issues when required, and assist with the processing of warranty-related reimbursements where necessary.

Core Responsibilities

• Build respectful relationships with customers, and utilise your initiative to ensure that all customer and dealer enquiries are responded to in a timely manner
• Develop a strong knowledge of MMAL products and services, offering a comprehensive suite of solutions to customer issues
• Assist with the processing of customer and dealer reimbursements, ensuring accurate maintenance of documentation
• Maintain system and data information, ensuring that all owner updates and customer details are current
• Provide support and assistance to team members and the wider Customer Experience team where necessary

Essential Skills and Experience

• Previous call centre experience, along with highly developed customer service skills
• High level written and verbal communication skills, with the ability to build effective and empathetic relationship with customers and stakeholders
• Strong attention to detail and high level of data accuracy
• Proficiency with Microsoft Office tools, particularly Excel, and customer relationship management (CRM) systems

Benefits

We want you to join MMAL and build your career with us – you will enjoy a range of perks and discounts on products and services from both us and our partners, including:

• Access to our unique Employee Car Benefit Plan
• Opportunity to purchase brand new vehicles at a discounted price, including for families and friends
• Employee Benefits Platform – access savings and special offers from over 450 different retailers
• Competitive salary package
• Employee assistance and wellbeing programs
• Free on-site car parking
• Volunteer Leave, to support the causes that you are passionate about
• Corporate Health Cover with Medibank – access a 7% discount on private health insurance

Unleash Your Adventurous Spirit – Apply Now

Please upload a brief, one-page cover letter detailing your interest in the role and the unique skills and experience you would bring to the role.

For further information about the position or the recruitment process, please email Jade Windsor, Talent Acquisition Business Partner at: talent@mmal.com.au.

Applications close: 9.00am Thursday 5 December 2024